Professional Services for Business and Individual Development
is dedicated to providing the highest quality consulting, training and support
services that focus on building employee and customer loyalty.
name is Rick Kilton, and I've spent the last 30 years
on a job I love--helping companies transform *average* customer support
into *great* customer support.
If that's your goal, I'd really like to help.
The experts will tell you that building a successful support team
depends on two factors--high-performance people and high-
performance processes. That's absolutely true, and most of my work for
clients focuses in these two areas. Chances are, I can find ways to make your
organization more efficient, and at the same time I can work with
your staff on motivation and skills development.
And you'll be surprised at how fast you'll see results, even when
the situation looks almost hopeless. As one client puts it, "Rick
the ability to create organization, structure and control out of
seemingly chaotic situations. His ability to understand people’s
personalities, competencies and commitment very quickly is
I've worked this magic with many clients that are well known
in their industries for great customer service. Lowes, Taco Bell. Xilinx, PGP,
Frito-Lay, CompuCom, and Jack in the Box to name a few.
I'm particularly proud of the fact that my clients almost always
turn into good friends. In fact, that's one major reason why
I'm passionate about what I do for a living. I get to work with
people I respect and care about deeply. That's pretty rare in
this world, and to me it's worth a lot to build relationships
based on trust and shared goals.
So here's my proposition: Let's talk sometime soon about what you're trying to
accomplish (my direct line is 970/532-3015). If we both agree
that there's a reasonable fit and good chemistry, let's try a
simple get-to-know-you project--a training workshop, say, or
perhaps a simple organizational assessment. Then let's
talk about your long-term goals. I'll have a better idea about
what your organization needs, and you'll have a good feel
for whether I'm the guy to help get you there.
I hope to hear from you soon.
Send email to
rkilton at this domain
Rick Kilton, President RWK
Rick Kilton holds a Foundation
Certificate in IT Service Management (ITIL)