Rick Kilton, President
Since serving in the U.S. Navy, Rick has held progressively more responsible service, support, and management positions. As Director of Field Service and Customer Support at Triad Systems Corporation, he was responsible for supporting 10,000 customers with 400 hardware and software technicians. As Vice President of Customer Service, at Jonas and Erickson Software Technology, Rick managed a 140 person post-sale software support organization servicing 2000 custom-software customers. In 1990, Rick left the corporate life to become President of RWK Enterprises, Inc., offering professional services to customer service businesses.
Rick earned a Bachelor of Science in Business Administration and a Masters in Business Administration from the University of Phoenix. Rick is also a practitioner of the Myers-Briggs Type Indicator.
Rick Kilton holds a Foundation Certificate in IT Service Management
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Articles and Books of interest by Rick Kilton: Web Support Automation vs. The Human Support Principles of Effective Leadership Protecting against Burnout Sept. '02 Using Feedback to Motivate Your Staff Jan '03 Creating a Culture to Retain Employees Feb '03 Six Effective Ways to Reduce Calls Six Effective Ways to INCREASE Calls!
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