Loyalty. How you earn it from your employees and customers is the focus of RWK Enterprises consulting services. Employees who feel valued by their employer and believe they are making a difference convey that pride and satisfaction to customers.
The purpose of the Business Analysis is to provide the client with an unbiased evaluation of the customer service or business operation and action steps to leverage strengths as well as correct deficiencies. The client deliverable is a comprehensive written and verbal presentation of findings, discoveries, recommendations, suggested operational changes, and action items that will improve customer satisfaction, employee satisfaction, and profitability.
Business Process Re-Engineering
Often business evolution results in organizations that are not functioning as effectively or efficiently as possible. To restore the full power of the capital and human resources, it is necessary to adjust or realign business processes and organizations to fully meet the business' mission. The objective is to develop an organization that stands on three legs: customer satisfaction, employee satisfaction, and company profits.
Rick Kilton holds a Foundation Certificate in IT Service Management. Professional Services are offered in development of and assistance with IT Business Processes, Service Support, and Service Delivery. Services and processes covered in Service Support are: Service Desk Functionality, Incident Management, Problem Management, Configuration Management, and Change Management. Services and processes covered in Service Delivery are Service Level Management (including SLA's), Financial Management for IT Services, Availability Management, Capacity Management, and IT Service Continuity Management.
Employees expect more than an annual review from their manager. They want someone to invest in them, take time with them, guide and collaborate with them. This is the heart of mentoring. But, mentoring takes time that most managers just don't have. How do you support those employees needing or desiring extra coaching? Who is mentoring the managers who are expected to mentor the masses? When employees feel ignored, or left behind, they lose the emotional energy needed to bring their best to their customers.
Successful businesses involve all levels of employees in the process of idea generation and business initiative development. Bringing together people from various backgrounds and perspectives is imperative, yet challenging. Keeping these groups on track, on time and still speaking to each other at the end of the process is as valuable as the outcome itself.